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Talk through your needs →Processing and shipping information for physical products, including custom corporate binders.
Standard physical-product orders are processed within 3–5 business days after payment is received. During high-demand periods, processing may take up to seven business days. Processing happens before carrier transit. Custom corporate binders follow the separate schedule below.
Standard shipping is estimated at 5–7 business days in transit. Expedited shipping is estimated at 2–3 business days, and rush shipping, when available, at 1–2 business days. Available options and any order-specific timing should be confirmed before you pay. Faster carrier transit does not automatically shorten production time.
Custom corporate binders can take up to four weeks to create and ship. Where a rush production option is available, a rush fee can reduce that turnaround to two weeks. Confirm rush availability and the fee before placing the order. These are creation-and-dispatch windows; carrier transit is separate.
Shipping charges depend on the destination and selected method and are provided before payment. Shipping may be provided through USPS, UPS, FedEx, or another agreed carrier. A shipping confirmation and tracking number are sent when the order ships; allow up to 24 hours for tracking information to update.
Provide a complete, accurate delivery address and contact us promptly if it needs to change. An address supplied incorrectly can lead to delay or unsuccessful delivery. Email a.robertson@keliyahsolutions.com as soon as you notice an error.
Contact us within seven days of delivery if an item arrives damaged. If an item has not arrived, contact us when its expected delivery date has passed—you do not need to wait for a delivery that has not happened. We will work with the carrier to investigate and arrange an appropriate resolution, including a replacement where applicable. This reporting guidance does not remove rights provided by law.
Weather, carrier issues, or other events may affect timing. If we cannot ship within the promised timeframe, we will provide a revised timeframe and the option to agree to the delay or cancel the unshipped order for a refund, as required by applicable law. This protection is not limited to the standard refund-request window.
This physical-shipping policy does not describe access to a digital download or course. Review the relevant delivery or access details before purchasing. For order help, email a.robertson@keliyahsolutions.com or call (561) 225-7319.