Monthly books and reporting, with catch-up work when needed.
Tax ServicesPreparation and tax guidance scoped to your circumstances.
Help understanding the numbers behind business decisions.
Nonprofit ServicesFormation, filings, and ongoing compliance support.
A free 15-minute call to talk through your situation and identify the right service fit.
Talk through your needs →Visit the IRS Florida acceptance agent directory. Opens in a new tab.
Better Business BureauView Keliyah’s business profile on BBB.org. Opens in a new tab.
A free 15-minute call to talk through your situation and identify the right service fit.
Talk through your needs →When to request a refund, what to include, and how approved refunds are processed.
Under our standard policy, refunds apply when Keliyah is at fault—for example, an incorrect product or service was delivered, a duplicate charge occurred because of a system error, or a promised service was not completed because of our error. Any additional rights required by applicable law remain available.
Contact a.robertson@keliyahsolutions.com within seven days of purchase with proof of payment and a clear description of the issue. Include an order or invoice reference if available. Do not email a full card number, bank credentials, or sensitive tax documents. The seven-day request window does not limit rights that cannot be restricted by law.
A change of mind, dissatisfaction unrelated to service quality, failure to use a service, or a missed appointment does not normally qualify. Downloadable products, digital templates, and courses are normally non-refundable once access has been granted. Problems caused solely by user error or a third-party system do not normally qualify. These exclusions do not override the Keliyah-error exceptions above, applicable law, or more favorable written terms for your purchase.
Approved refunds are processed to the original payment method within 7–10 business days. The payment provider may take additional time to show the credit. Where applicable law requires an earlier refund, that requirement applies.
For a lost, damaged, or incorrect physical item, contact us before returning it so we can discuss the appropriate resolution and any return instructions. See the Shipping Policy.
Ask about the relevant purchase or appointment terms before paying if you are unsure. Email a.robertson@keliyahsolutions.com or call (561) 225-7319.