Legal Terms

Shipping Policy

Effective Date: January 1, 2025
Last Updated: October 10, 2025

Shipping Policy

At Keliyah Solutions, we are committed to delivering your products promptly and securely. Please review our policy below for details regarding processing and shipping times.
 
 
Processing Time
 
All standard orders are processed within 3–5 business days after payment has been received. During high-demand periods, processing may take up to 7 business days.
 
 

Shipping Time

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Rush Orders (if applicable): 1–2 business days
 
 
Please Note: Corporate Binders take up to 4 weeks to create and ship, as each binder is custom-made. If you require faster delivery, a rush fee can be applied to reduce the turnaround time to 2 weeks.
 
 
Shipping Rates
 
Shipping rates are calculated at checkout based on your location and selected shipping method. Free shipping may be offered during promotional periods or for qualifying order amounts.
 
 
Delivery
 
We ship using trusted carriers such as USPS, UPS, or FedEx. Once your order has shipped, you will receive an email confirmation with a tracking number. Please allow up to 24 hours for tracking information to update.
 
 
Incorrect Address
 
Customers are responsible for providing accurate shipping information. Keliyah Solutions is not responsible for packages shipped to incorrect or incomplete addresses entered at checkout.
 
 
Lost or Damaged Packages
 
If your package is lost or arrives damaged, please contact us within 7 days of delivery at a.robertson@keliyahsolutions.com. We will work with the carrier to resolve the issue or send a replacement if applicable.
 
 
Order Delays
 
Delays may occur due to carrier issues, weather, or other circumstances beyond our control. We will notify you if we become aware of any significant delay affecting your order.
 
 
Contact Us
 
If you have questions regarding shipping or need assistance with an order, please contact us:
 
 
Keliyah Solutions
P.O. Box 680933
Orlando, FL 32818

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